Account and Data Deletion

App: maShop (com.fatihaci.mashoppro) Developer: Fatih Acı Last updated: 12/10/2026

There are two ways to delete your maShop account and all data associated with it. You can use the second option (email) even if you have already uninstalled the app.

First: cancel your subscription

Deleting your account does not cancel your subscription. Subscriptions are managed by Google Play or the App Store; the store-side subscription continues even after your account is deleted, and you may keep being charged.

Cancel your subscription before requesting deletion:

Android: Google Play app → profile icon → Payments and subscriptions → Subscriptions → maShop → Cancel subscription
iPhone / iPad: Settings → your name → Subscriptions → maShop → Cancel Subscription

If you start deletion in the app while a subscription is active, maShop warns you about this separately.

Option 1 — From inside the app (recommended)

Open maShop and sign in
Go to Settings
Scroll to the danger zone at the bottom of the page
Tap Delete My Account
Type DELETE in the confirmation box and confirm

You will see a confirmation message once your request is received.

Option 2 — Request by email

If you cannot access the app (you changed your phone, uninstalled the app, or cannot sign in), you can send your request by email:

fatihaci79@gmail.com

Please include:

Subject: Account Deletion Request — maShop
The email address registered to your account
One sentence stating that you are requesting account deletion

Please send the request from the email address registered to the account so we can verify your identity. Requests are completed within 30 days at the latest, in line with Article 13 of the Turkish Personal Data Protection Law (KVKK, Law No. 6698).

What happens after a deletion request?

Stage	Duration	What happens
Recovery window	30 days	Your account is closed but your data is retained. Signing in again during this window restores your account.
Permanent deletion	After 30 days	All data belonging to your account is permanently deleted. This cannot be undone.

Permanently deleted: your name, email address, account identifier, all business records (sales, purchases, expenses, customers, products, staff, commissions), your subscription status record, the device identifier used to deliver notifications, your device records (device name, model, operating system and app version), your announcement read records and the technical traces of synchronisation errors.

The record that remains after deletion: a proof record showing that the deletion took place — the account identifier, an irreversible digest of your email address generated with a secret key (your plain email address is not stored), the request and deletion dates, the number of records removed and the reason for deletion. It is retained for 5 years under KVKK Art. 5/2-e and contains no name or content data. Server records (logs) are deleted automatically within 30 days at the latest, and access records at the server entry point within 15 days at the latest.

System backups: Permanent deletion means deletion from our live system. Deleted data may remain in our system backups until it ages out of the backup rotation schedule (longest tier 12 months); these backups are accessed for disaster recovery purposes only and are not used in ordinary processing activities. For details see Section 5 of the KVKK Personal Data Notice.

Separately, records you delete individually inside the app are kept on the server with a "deleted" marker for 30 days so the deletion can reach your other devices, then permanently removed. During that period the record is not displayed anywhere and is excluded from reports.

If you are an invited user (partner / employee)

If you joined someone else's shop account by invitation, Delete My Account removes only your sign-in and email address. The sales records you created remain in the shop, because they are the shop owner's business data. To have those records deleted, contact the shop owner.

If you never sign in

If no active user of your account signs in for 365 days, your account and all its data are permanently deleted without waiting for a request. Opening the app while connected to the internet counts as signing in and resets this period.

Before deletion the account enters a warning stage and a push notification is sent to the account's active users. It may not arrive if notification permission is off, the session has been signed out or the phone has suspended an app that has not been used for a long time; no email notification is sent.
The account is not deleted until at least 30 days have passed since the warning stage began.
If you have an active paid subscription, your account is not deleted under this rule while the subscription continues.

Details: Section 5 of the KVKK Personal Data Notice.